Application Process  

You can apply for a Ukash Travel money prepaid Mastercard online.

• Apply online – Visit the Ukash website at www.ukash.com/tmc to apply and provide a few personal details and your address. It’s easy to apply for the card; simply choose your currency (EUR or USD) and the amount you want to load on your prepaid travel card, sign in or register (in less than 3 minutes) and complete your order by paying with a UK debit card.

You need to be at least 18 years old to get a Ukash Travel Money Card and the minimum initial load is £50. It can take up to 10 working days for you to receive your card, so make sure you apply at least 2 weeks before you are due to travel.

Once you get your card, sign the back and activate it. You are now ready to use it whenever you see the Mastercard Acceptance Mark.

Card Features  

• No fees on purchases
• Free ATM withdrawals abroad
• Free card –  no sign up or monthly fees

Card Design  

The Ukash Travel Money Card is available in one striking silver design.

Card Fees  

The Ukash prepaid travel card is available in 2 currencies – Euro and US Dollar. Choose the card that is right for you based on where you are travelling.

Ukash Travel Money Euro Prepaid Mastercard:

• Card Issue Fee – Free
• Monthly Fee – Free
• Transaction Fee UK – Free + 2.75% (Free in Euro Zone)
• ATM Withdrawal Fee UK – €1.80 + 2.75%  (Free in Euro Zone).
• Reload Fee – Free via UK debit card.

Ukash Travel Money US Dollar Prepaid Mastercard:

• Card Issue Fee – Free.
• Monthly Fee – Free.
• Transaction Fee UK – Free + 2.75% (Free across the USA).
• ATM Withdrawal Fee UK – $2.50 + 2.75% (Free across the USA).
• Reload Fee – Free via UK debit card.

*Note: 2.75% is the FX mark-up where a transaction is performed in a currency different from the currency of the card. This is nil when a transaction or withdrawal is performed in Europe or US (for EUR and USD card respectively).

Account Management  

You can manage your Ukash prepaid travel card by visiting www.ukash.com. Once logged in, you can undertake a number of functions which include the following

• Top-up your card
• Check your balance
• View transaction history
• Block/unblock your card
• Card to card transfer

Using Abroad  

The Ukash prepaid travel money card is Mastercard branded and can be used wherever you see the Mastercard Acceptance Mark. This means over 34 million locations worldwide that accept Mastercard in addition to 2.1 million ATM’s for withdrawals around the globe.

With two currencies available, the Euro card is best for spending whilst you travel across Europe and the US Dollar card is ideal for travel across the US or wherever USD is accepted. You can use your card in other non EUR/USD regions (including the UK) but there will be a 2.75% FX charge for using your card with ATM transactions costing $2.50/€1.80 in addition to that 2.75% FX fee.

The key to note is that the cards are designed for travellers and there is no FX mark-up if a transaction is performed in the currency of your card.

Reload Options  

You can load funds on to your Ukash Travel Money Card using a Debit card issued by a UK bank or building society.

• UK Debit Card: Free (Immediately)

Note that the  maximum amount you can load per transaction on to your card is £2000. The minimum amount you can load per transaction on to your card at any one time is £50. Your card cannot be loaded more than three times in any one day and the maximum balance on your account is €5,900 or $7,750.

Customer Services  

You can contact the Ukash Travel Money Card customer services team as follows;

• By Phone – +800 007 12345 or +44 207127 8042 (8am – 10pm Mon-Sat, 11am – 7pm Sun UK time)
• Lost and Stolen Cards: +800 007 12345 or +44 207127 8042 (8am – 10pm Mon-Sat, 11am – 7pm Sun UK time)

Complaints Procedure  

If you have a complaint regarding your Ukash prepaid travel card, please contact the Ukash team as follows by using the Customer Service contact form at https://www.ukash.com/en-gb/support/contact/. A Ukash Customer Service representative will respond to a complaint within 48 hours and there is no cost in registering a complaint.

If the Ukash customer services team are unable to resolve your complaint, the matter will be referred to the Card Issuer’s complaints officer who will respond to you within 14 working days. You may email them on complaints@prepaidfinancialservices.com.

You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 or +44 (0)20 7964 1000 (for calls from outside the UK) and e-mail:complaint.info@financial-ombudsman.org.uk.

Awards  

With reviews and mentions in the Sunday Times, The Times and Express as well as endorsements from Martin Lewis on “This Morning”, the Ukash Travel Money card is going places. So watch this space!

• Best card if you’re loading less than £500 – As featured on MoneySavingExpert.com

Overall Rating  

You won’t get a better rate on your travel money this summer! Cash in with Ukash!