Application Process  

You can apply for a Virgin prepaid travel money card online via the Virgin Money website in what is a quick and simple process.

• Apply online – if you are 13 or over and a UK resident, you can apply for your Virgin Money travel money prepaid card by providing a few personal details and your address. Under 18 years of age must obtain approval from a parent or a guardian. You can choose either a Euro or US Dollar card. The minimum initial payment onto the card is £100 and this can be paid via debit or credit card. The minimum top-up is $100/€50. The debit/credit card needs to be registered to the same address as your travel card.

Please keep in mind it can take up to 7-10 business days to receive your card.

You can pay for your Virgin travel Money prepaid card and the initial deposit using a credit or debit card but remember the minimum initial load is £100.

Card Features  

• Free Card and Free Emergency Card.
• Free retail (POS) transactions in the currency of your card and fixed ATM fees.
• Access to exclusive Virgin money deals on holidays, books, wine and more from Virgin.

Card Design  

The new Virgin Prepaid Travel Money card is available in one design that is unmistakably “Virgin” and is consistent with the Virgin Money branding. Truly aspirational!

Card Fees  

There are two currency cards to choose from – the EURO prepaid card and the USD prepaid card. Choose the card that is right for you based on where you are travelling. Remember, retail transactions in the currency of your card are free – so choose wisely.

Virgin Travel Money Euro Prepaid Card:

• Card Issue Fee – Free.
• Monthly Fee – Free.
• Transaction Fee UK – 3.5% (Free in Euro Zone).
• ATM Withdrawal Fee UK – 3.5% plus €1.50.
• Reload Fee – Free via debit card and 2.50% via credit card.

Virgin Travel Money Dollar Prepaid Card:

• Card Issue Fee – Free.
• Monthly Fee – Free.
• Transaction Fee UK – 3.5% (Free across the USA).
• ATM Withdrawal Fee UK – 3.5% plus $2.
• Reload Fee – Free via debit card and 2.50% via credit card.

For a complete listing of the fee structure, see the “What does it cost?” section on the Virgin Travel Money Prepaid Card Website.

Account Management  

You can service your Virgin Money prepaid travel cards using your account on the Virgin Travel Money prepaid card website. You can view your balance, recent transactions and change your personal details as well as load your travel card with additional funds using your credit or debit card.

Using Abroad  

The Virgin Money prepaid card is Mastercard branded. Hence, you can use your Virgin Prepaid Card at over 33 million locations worldwide wherever you see the Mastercard Acceptance logo. The can also be used to withdraw cash at over 1.9 million ATM’s worldwide.

There are two currency options available – Euro and Dollar – and you should pick the card which suits your travel plans best. There’s no fee for making a retial transaction in your card’s currency. So you won’t pay any fee when spending on your Euro card in a country which has the Euro as its currency.

Similarly, with a Virgin Money Dollar prepaid card, you won’t pay a fee for spending on your US Dollar card in any US state.

You can use your card in other countries too (including the UK) but there will be a 3.5% charge for converting the payment to the required currency with ATM transactions costing $2/€1.50 in addition to that conversion fee. This charge also applies if you use the US Dollar card in the ‘Eurozone’ or the Euro card in the US.

So it may be better to get a Virgin Money GBP Prepaid card if you are planning to travel to a non Euro or non US Dollar currency region to avoid losing on exchange rates twice.

Note: that you cannot use your Virgin Travel Money prepaid card in Cuba, Burma, North Korea, Iran or Sudan.

Reload Options  

Funds can be loaded on to your Virgin Travel Money Prepaid card using your credit or debit card via your Virgin money prepaid card account online.

• Debit Card: Free (Immediately)
• Credit Card: 2.50% (Immediately)

Remember, the minimum load amount is $100/€50. The maximum top-up is $5,000/€5,000, and the maximum balance you can normally have on your card is $5,000/€5,000.

Customer Services  

You can contact the Virgin Prepaid Travel Money card customer services team as follows.

• By Phone – 08454 601 606 (8am – 7pm Mon-Fri, 9am – 5pm Sat)
• By Email: virginprepaid@360money.com
• Lost and Stolen Cards: +44 (0)845 089 6278
• By Post – Virgin Prepaid Card, PO Box 3883, Swindon, SN3 9EA

*Calls may be monitored or recorded. Maximum call charge from a BT landline is 4p per minute. Calls from other networks may vary whilst email is free.

Complaints Procedure  

If you have a complaint regarding your Virgin Money Prepaid Mastercard, please contact the Virgin Money team on 08454 601 606 (8am – 7pm Mon-Fri, 9am – 5pm Sat) or write to them  at Virgin Prepaid Card, PO Box 3883, Swindon, SN3 9EA.

Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 or +44 (0)20 7964 1000 (for calls from outside the UK) and e-mail:enquiries@financial-ombudsman.org.uk.

Awards  

Watch this space!

Overall Rating  

Travel Cards delivered Virgin Money Style with access to exclusive Virgin Money discounts.