Application Process  

The Orange prepaid card comes with 100% guaranteed acceptance and anyone can get a card, as long as Orange can verify your ID. You can apply for the Orange Cash Prepaid card online using a simple application process.

• Apply online – Simply visit the Orange Cash Pre Paid Card site and click on the “Get it Now” button. You will then be asked to complete a quick and easy online form, make a small payment towards the card and once accepted successfully, your card will be sent out to you in the post.

Note: Your Orange Prepaid Mastercard should normally arrive in 7-10 working days. The Orange prepaid card team will provide your PIN when you call them 020 8264 8311 to activate your card. The Orange Cash App is free to download for Android users from the Google Play store (data charges may apply).

Card Features  

• Contactless Prepaid Card makes it quick and easy to tap and pay for small purchases.
• Get Orange rewards as you spend on your Orange Prepaid Card.
• Orange Cash App is passcode protected for easy yet secure access.

Card Design  

Currently there is only one elegant black design for the Orange Prepaid Mastercard card.

Card Fees  

The Orange Cash card is a Pay as you go prepaid card with no monthly fees and some excellent free options for loading the card via your debit card and at Orange shops across the UK.

• Card Issue Fee – £5.00
• Monthly Fee – FREE
• Transaction Fee UK – FREE
• ATM Withdrawal Fee UK – 2.75%.
• Reload Fee – Debit card loads are FREE, £1.50 via Post Office.

Account Management  

You can manage your Orange Prepaid Card using the Orange Cash online account management facilities free of charge, which includes the ability to transfer money between different Orange Cash Prepaid cards and loading credit to your own or another’s Orange PAYG phone. If you have an Android smart phone (on any mobile network), you can download the Orange Cash App. You can use the Orange Cash Card online account or Orange Cash App to undertake the following:

• Check your balance and set notifications
• See transactions and statements online
• Load funds on to your orange Prepaid Mastercard
• Redeem points for rewards, and

You can also manage main functions such as checking your balance, your last three transactions, topping up your mobile and loading funds onto another Orange Cash card using SMS text messages from an Orange mobile. Find out more on the Orange Cash website.

Using Abroad  

That said, it is a prepaid Mastercard which means that your Orange Cash card can be used around the world at over 32 million global locations for purchases as well as making withdrawals at over 2 million ATM, wherever you see the Mastercard® Acceptance Mark.  What’s more, being a prepaid card means the Orange Cash card represents a far more secure alternative to cash or debit card.

So you can definitely use your Orange cash prepay card anywhere in the world but it is best suited for everyday use in the UK. However, if your primary intention is to use this card abroad, then it may be worth considering dedicated prepaid travel cards.

Reload Options  

Numerous reload options exist with the Orange prepaid card.

• Using Debit Card Online/Orange Cash App – FREE
• Using Credit Card Online/Orange Cash App – 4% of load value
• Using Cash at EE Shops – FREE
• Using Cash at Post Office – £1.50 per load
• Using Cash at PayPoint – £1.50 per load
• Bank/Wage Transfer online – FREE

Note: The minimum load amount is £10.00 for EE shops, Post Office and PayPoint loads but online account loads have a minimum £20.00 load value. You can find additional details at the Orange Cash website.

Customer Services  

The Orange Cash prepaid Mastercard customer services team can be reached using various options as detailed below.

• Telephone: +44 (0) 208 264 8311 or Dial 311 on an Orange Mobiles (standard network charges apply)
• Email: customer.services@orangecash.co.uk
• Lost and Stolen: +44 (0) 208 264 8311 or Dial 311 for Orange customers (24/7 – standard network charges apply)
• By Post: Orange Cash Customer Services, PO Box 3371, Swindon, SN5 7WJ.
• Online Form: Use the online contact form on the Orange website.

Complaints Procedure  

If you are unhappy with any element of your Orange Prepaid Mastercard or the service related to it, you can send complaints in writing to PO BOX 3371, Swindon SN5 7WJ, by e-mail to Customer.Services@Orangecash.co.uk or by calling 0208 264 8311 (standard network charges apply). All complaints are subject to the Orange Complaints Procedure and the Orange Cash customer services team will make every effort to resolve your complaint as soon as possible.

If you are still not satisfied after following these procedures, you can ask the Ombudsman to review the complaint. Alternatively you can write to Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or telephone 0845 080 1800. Calls may be recorded. Note that the FSCS scheme does not apply to prepaid cards.

Awards  

The Orange card has won the following accolades with more to follow

• Best Newcomer Prepaid Card – Winner: Prepaid365 Awards 2011
• Best Overall Prepaid Card – Runner Up: Prepaid365 Awards 2011

Overall Card Ratings  

The contactless prepaid card that brings rewards!